FAQs
Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then please contact us at:
Email: Support@adishwaremart.com
Call us: 080-40733999
Chat with us in-app under the customer service /Need Help section
between 9 am & 10 pm on all days including Sunday to get our immediate help
If you are not satisfied with the resolution provided by us, then please write to our Officer at support@adishwaremart.com
Registration
How do I register?
You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
Are there any charges for registration?
No. Registration on Adishwaremart.com is absolutely free.
Do I have to necessarily register to shop on Adishwaremart?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Adishwaremart account.
Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your Adishwaremart account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Can I have multiple accounts with same mobile number and email id?
Each email address and phone number can be associated with one Adishwaremart account only.
Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
Can I have different city addresses under one account and still place orders for multiple cities?
Currently, we are serviceable only in Bangalore and we are only servicing around a 5kms radius in Bangalore.
Account-Related
What is My Account?
My Account is the section you reach after you log in at adishwaremart.com My Account allows you to track your active orders, credit note details as well as see your order history, and update your contact details.
How do I reset my password?
You need to enter your email address on the login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
What is My Shopping List?
My Shopping List is a comprehensive list of all the items previously ordered by you on adishwaremart This enables you to shop quickly and easily in the future.
Payment
What are the modes of payment?
You can pay for your order on adishwaremart.com using the following modes of payment:
(a). Cash on delivery.
(b). Credit and debit cards (VISA / MasterCard / Repay).
(c) Netbanking.
(d) UPI.
(e) Adishwar wallet.
Are there any other charges or taxes in addition to the price shown? Is VAT added to the e-invoice?
There is no VAT. However, GST will be applicable as per Government Regulations.
Is it safe to use my credit/ debit card on adishwaremart?
Yes, it is absolutely safe to use your card on adishwaremart.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using a visa or master credit card. It means extra security for customers, thus making online shopping safer
What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to your adishwaremart account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back onto your card.
Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
What is adishwaremart Wallet?
The adishwaremart Wallet is a pre-paid credit account that is associated with your adishwaremart account. This prepaid account allows you to pay a lump sum amount once to adishwaremart and then shop multiple times without having to pay each time.
Delivery Related
When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).
How are the fruits and vegetables packaged?
Fresh fruits and vegetables are handpicked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.
How are the fruits and vegetables weighed?
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery, we weigh each item to determine final price. This could vary by 10% at maximum. Therefore, if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 110. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.
How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right-hand corner and go to the "Update My Profile" section to change your delivery address.
How much are the delivery charges?
|
City |
Order type |
Order value |
Delivery Charge |
|
Bengaluru |
All (Express, Slotted Delivery, Specialty Stores) |
< Rs. 399/- |
Rs.30/- |
|
>Rs.499 |
Rs. Free/- |
||
|
|
|
Do you deliver in my area?
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.
Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.
What is the minimum order for delivery?
There is no minimum order for delivery but we charge a nominal delivery charge as below.
Orders above Rs.399 are free.
Do you do same-day delivery?
We do same-day delivery provided you place your order before 12 noon on the day you want delivery. Please note that we do same-day delivery in Bangalore Only
What is Same Day Delivery?
Adishwaremart has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example, if you place the order before 12 noon you can choose from either 4:30 pm to 7:00 pm or 7:30 pm to 10 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you. Please note that we do same day delivery in Bangalore only Subject to slot availability.
Is Same Day Delivery applicable to only a few products or all products?
The Same Day Delivery is applicable to our entire range of products. Please note that we do same day delivery in Bangalore only.
Order Related
What are delivery slots?
Delivery slots are time slots during which you will receive your order.
What is a cut-off time and what are the corresponding cut-off timing for each slot?
Cut off time is the time after which the order gets processed for delivery. After this time, you will not be able to modify or cancel your order, cut off time for Slot 3 & Slot 4 is 12 noon on the same day and cut off time for Slot 1 & Slot 2 is 7 pm on the previous day. Actual cut off timings for HYD: For Slot 3 & Slot 4 is 11 AM on the same day and for Slot 1 & Slot 2 is 6 PM on the previous day.
Can I add products after the cut off time for a slot?
No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your adishwaremart account.
How can I check availability of next slot before placing order?
Once you log in to your account, you will notice that on the right side of the website, under "My Cart" the next available slot in which you can order will be displayed.
Can I change my order delivery slot after placing the order?
Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.
How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
How long will my chosen slot be blocked for me?
5 minutes. After this the slot will be released for other shoppers on the website.
Is it possible to order an item which is out of stock?
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible
How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer support team.
How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?
You will receive an email as well as an SMS about unavailable items before the delivery of your order.
What You Receive Is What You Pay For
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.
When and how can I cancel an order?
You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the adishwaremart App.
Customer Related
How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 080 40733999 or via email at support@adishwaremart.com
What are your timings to contact customer service?
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.
How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Adishwaremart. Do write to us Support@adishwaremart.com in case of positive or negative feedback.
How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?
If you face any issues with price, quality, or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.
Will Adishwaremart ask for sensitive information such as bank account details, PIN number, card number?
Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with Adishwaremart. If you get any email, call or message from anyone claiming to be from Adishwaremart asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.
Return & Refund
Return – Refund
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
Return Policy - Time Limits:
- Perishable goods: Within 48 hours from the delivery date
- Other goods: Within 7 days from the delivery date.